Facebook customer satisfaction is in the bottom 5% of all private sector along w/ IRS tax e-filing, airlines and cable companies. (Source)
More than 60% of moms said they would provide info about themselves to a trusted brand if it meant more personalized content. (Source)
The 5 “most valuable” types of online influencers [...]
I believe we live and die by the team. Call me crazy, but I know I can’t do it all by myself. The public relations industry is full of days which are fast-paced, tiresome and long hours. It’s not always glamorous, but when the work is done right can be extremely rewarding.
I’ve learned [...]
A few weeks ago I asked current public relations interns to share their “tales from the workplace” with the expectation they would remain anonymous. I asked for them to share good, the bad and the ugly.
I was flooded with responses.
There were many stories of good experiences and even more with “the bad” and “the ugly.” [...]
While it’s not the sunnier side of public relations, it’s something the majority of us have experienced. The dreaded moment when you realize you may not meet a client’s expectations. I know, I know. It’s not something we typically talk about. But, it happens. Why does it happen? From short turnaround time to poor planning, [...]
Calling all #journchat participants. This time you can join me for a LIVE edition with a major news network.
The special edition of #journchat LIVE takes place on Monday, August 9, 2010, from 8 to 10 p.m. EDT at NBC News’ headquarters at “30 Rock,” NBC’s historic studio and broadcast complex at Rockefeller Plaza.
My reflections from the past two weeks on lessons I learned (or re-learned) during a very hectic (and rewarding) work schedule. Here they are in all their tweet-ready glory:
Those who work the hardest (and the longest) end up with more opportunities.
Always under promise and over deliver.
A good team makes all the [...]