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		<title>Changing the 10/80/10 rule in online communication</title>
		<link>http://prsarahevans.com/2009/09/02/changing-the-108010-rule-in-online-communication/</link>
		<comments>http://prsarahevans.com/2009/09/02/changing-the-108010-rule-in-online-communication/#comments</comments>
		<pubDate>Wed, 02 Sep 2009 12:01:04 +0000</pubDate>
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		<category><![CDATA[10/80/10]]></category>
		<category><![CDATA[change]]></category>
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		<description><![CDATA[Have you heard of the 10/80/10 rule for stakeholders? It basically means that at any given time:

10 percent of people will be unhappy, dislike or not engaged with your brand
80 percent of people will have neutral feelings towards your brand, but are satisfied
10 percent of people are extremely happy with your brand and feel a [...]<script type="text/javascript">SHARETHIS.addEntry({ title: "Changing the 10/80/10 rule in online communication", url: "http://prsarahevans.com/2009/09/02/changing-the-108010-rule-in-online-communication/" });</script>]]></description>
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